✅ 2,000 minutes per month, per user to UK landline and mobiles

✅ Desktop softphone app for Windows/macOS

✅ Mobile app for iOS & Android, with call control and voicemail access

✅ Make/receive calls on desk-phones, softphone, or mobile apps

✅ Multi-device support per user

✅ Unlimited call routing: hunt groups, queues, overflows, auto-attendant

✅ Time-based call scheduling (day/night, holidays)

✅ Call transfer, pick-up, conference calling

✅ Hot-desking: login on any Xelion handset via PIN

✅ Voicemail (personal & group), including voicemail-to-email

✅ Call recording with 1GB/user storage, stop/start recording, live monitoring/listen-in

✅ Music on hold with custom uploads

✅ Call logging, history, query tool for analytics

✅ Internal instant messaging and presence

✅ Built-in global/shared address book with click-to-dial

✅ Skills-based intelligent call routing by staff capability or role

✅ Automatic call-flip between devices mid-call

✅ Query reporting tools: custom analytics and dashboards

✅ Live wallboards showing real-time team performance on monitors

✅ Full self-service: users can manage their call status, greetings, forwarding, caller ID, and voicemail settings themselves

✅ Full admin portal for business-level control (teams, hunt groups, schedules)

✅ Microsoft 365 integration: Calendar sync (status auto-update), Outlook contacts sync, and Teams presence sync

✅ Teams direct routing built-in (use Teams app as softphone via Xelion)

✅ CRM integrations: Xelion Bubble plugin for Salesforce, Bullhorn, etc. – click‑to‑dial, pop‑ups, call‑logging, configurable buttons/parameters

✅ Omnichannel messaging: WhatsApp Business, live web chat + unified customer interaction

✅ Comprehensive reporting suite, including SME dashboards, query-based tracking, and analytics 

✅ Unlimited wallboards and real‑time stats for call centre operations

✅ Open‑SIP support and AWS‑hosted infrastructure (high resilience via AWS); hardware‑agnostic provisioning

✅ Predictable pricing model: per‑user licence includes all features and inclusive UK calling, no hidden costs